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Perry Manor, Worcester

Perry Manor rated overall outstanding by the Care Quality Commission (CQC).

Perry Manor in Worcester provides accommodation, nursing and personal care for up to 82 older people.

The unannounced inspection took place on 26 July 2018 and on 1 August 2018 CQC inspectors returned to the home announced.

The CQC rated Perry Manor as outstanding for being responsive and well-led, and good for being safe, effective and caring.

At the previous CQC inspection in February 2016 resident's needs were identified and met by responsive staff and rated good. Since this inspection we have seen how creative ways have been developed to respond to people's individual needs which has enhanced people's feelings of belonging, inclusion and empowerment. The rating has changed to outstanding.

The management and staff have developed a 'can do' attitude. This was infectious and had strengthened the staff team's responsiveness to people's needs by firmly placing people at the heart of all their care. One person said, "I could not wish for better help. It's always with a smile. I am totally happy here. It has exceeded my expectations."

CQC inspectors also highlighted that as a result of the last inspection residents received a good well led service. At this inspection they found numerous examples which reflected people were at the heart of all their care. This was because of the inspiring leadership and a staff team who were motivated to make a difference. The rating has changed to outstanding.

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