Rivercourt Project Short Breaks in Hammersmith, West London has been rated as outstanding, following inspections by the Care Quality Commission.The inspections took place on 8 and 13 November 2018, and 7 and 12 December 2018. Inspection activity was completed on 31 December 2018.
It was awarded outstanding for being caring, responsive and well-led and good for the safe and effective aspects of the report.
At a previous inspection residents and relatives said that the staff were incredibly kind and caring. Inspectors received equally enthusiastic responses about staff at this inspection. One relative commented, "The service is excellent. The staff are diligent and caring.”
A health and social care professional said, "Families really appreciate their breaks and clients really enjoy their stays. Some families struggle emotionally and physically and are appreciative of their planned breaks and have the reassurance of knowing the team are there supporting them but also caring and supporting their loved ones.”
A health and social care professional commented on the responsive nature of the service, "I have seen from my clients' progress and development how important this service has been to them in their personal, emotional and social growth. I have also seen parents who have been very skeptical about services become very positive about what can be achieved by working together.”
The evidence collected during this inspection by the CQC demonstrated that the service continued to be managed in an outstanding way. The registered manager displayed a strong commitment to providing a superb service that operated with clearly identifiable person-centred values. There continued to be an enthusiasm and passion to provide the highest possible standard of care and support, and constantly develop new beneficial prospects for people who used the service and their relatives.
The Rivercourt Project cares for adults with learning disabilities, physical disabilities and dementia on a short-term basis.