Silloth Nursing and Residential Care Home in Wigton, Cumbria, a residential care home for people over the age of 60 was rated outstanding for being caring and well-led following an inspection by the Care Quality Commission (CQC), 13 August 2019.
The safe, effective and responsive categories received the score of Good from the CQC.
The CQC report highlighted that they saw staff supporting people in an exceptionally caring manner, they knew the people they were supporting well, both in terms of the care they needed and other things such as details about their families and interests.
People and relatives were extremely positive about the care provided and comments included, "I cannot speak highly enough of the place, it is superb, there are more staff here of course and they are so welcoming", "I'm so comfortable here" and "I'm very happy here, I wouldn't go anywhere else."
Management promoted a very strong person-centred culture where people were at the heart of the service and was committed to ensuring they received the best possible support in an exceptionally caring and nurturing environment.
A professional highlighted, "The detail about people that is passed over at staff handover is superb, so the staff know exactly what to do, it is the best I have ever seen."
The home had an excellent reputation for working in partnership with others. The organisation funded a respite bed for the well-being of the local community, this was used regularly by the GPs for people in the community who were in crisis, in order to avoid going into hospital.
A professional commented, "The professional, effective and kind approachable manner of matron and care home staff makes partnership working a pleasurable experience."