St Joseph’s (Manchester), a residential care home for older adults, was rated outstanding for being caring, responsive and well-led following an inspection by the Care Quality Commission (CQC).
It gained ta score of Good for being safe and effective.
The inspection took place on the 3, 4 September & 14 November 2019.
The CQC report highlighted that physical, emotional and social needs were met exceptionally well by staff who delivered personalised and compassionate care. People and their relatives repeatedly told CQC inspectors about staff 'doing over and above' and 'going the extra mile', such as bringing people little gifts, doing people's shopping and getting wool for a person who enjoyed knitting. People were helped to regain their sense of purpose and nurtured by staff that made them feel special.
The approach to and delivery of care and support for people at the end of their lives was exceptional. The home also extended support and hospitality to people's relatives and friends, providing much needed comfort at a difficult time. One person said, "It uplifts us. It does help when you see that people have been well thought of."
Faith was extremely important to many people living at St Joseph's. The service promoted an extremely person-centred approach in meeting people's physical and emotional needs, whilst recognising and acknowledging all faiths and beliefs. The service was inclusive to all, including the outside community, and everyone was encouraged to live their lives well.