Updated: Nov 19, 2019
A Care home which supports people over the age of 65 with learning disabilities, dementia, mental health conditions and physical disabilities has been judged as outstanding by the Care Quality Commission.
Starr Hills is owned by Methodist Homes and offers personal care to older people.
CQC inspectors visited Starr Hills in Ansdell, Lancashire, 19 February 2019 and rated it as outstanding in both thecaring and responsive categories and the safe, effective and well-led elements received the score of good.
People who lived at the home and relatives that CQC inspectors spoke to said they experienced exceptionally high standards of care and were treated like 'royalty.’Comments included, "They are truly wonderful people all that work here,” and"Fantastic place, fantastic caring staff and fantastic manager. What else can I say."
Inspectors highlighted that the culture of Starr Hills was exceptionally caring, compassionate, respectful and empowering which reflected the values of the service. There was a strong recognition that people were treated as individuals.
A member of staff said, "It is all about the person and ensuring people are treated equally and reach their potential with their own choices."
Starr Hills continued to improve end of life care and promote equality and recognition of other faiths and denominations. The chaplain had added a brief guide to end of life practices in each of the major world faiths.
When people were receiving end of life treatment specific care plans were developed to ensure residents were made comfortable and received the right care and attention necessary
CQC inspectors highlighted that staff confirmed they received training in end of life care.
At the time of the inspection visit, none of those who lived at Starr Hills were on end of life care.