Woodrow House in Southport, Lancashire was rated outstanding for being effective and well-led following an inspection by the Care Quality Commission (CQC), 9 January 2020.
It achieved the score of Good for the safe, caring and responsive categories.
Woodrow House is a residential care home providing personal care to people with learning disabilities and/or autistic spectrum disorders.
The CQC report highlighted that residents said their transition to Woodrow House took place over a time frame that suited them. The service collaborated with many health and social care professionals to gather information and devise considerate and proactive plans to give people the best possible introduction.
People moving to Woodrow House were supported by a transition specialist. Person-centred action plans were carefully constructed to support people's moves, many of whom moved to Stockport from different parts of the country. For example, one person initially brought staff with them from their previous placement who were familiar to them. This greatly reduced the stressful impact of the move and resulted in fewer than expected behavioural incidents.
There was an extremely open and honest culture where everyone was comfortable to have their say. One member of staff said, "Having worked in various health and social care settings, the difference at Woodrow House is the openness and transparency of the management team and staff. We work through the challenges together. People are really encouraged to lead in the running of the home."