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The Moorings, Poole

The Moorings in Poole, Dorset, a residential care home was rated outstanding for being effective, caring, responsive and well-led following an inspection by the Care Quality Commission (CQC), 18 July 2019.

It achieved the score of good for the safe category.

The CQC report highlighted that wherever possible, people were supported to be themselves and to live their lives as they wished. This included them being provided with support to consider all aspects of their gender, age, sexual orientation and disability.

The staff team also worked pro-actively with people's parents to support them with acknowledging people's age, rights and wishes.

The service was excellent at ensuring those with complex needs and different ways of communicating were kept fully involved and engaged, demonstrating an excellent approach to equality.

A resident stuck to a rigid timetable for many years. They had also had lots of changes in their personal life and they were struggling to cope with some of these and this had negatively affected their behaviour. Staff worked with the person and introduced new ways for them to make decisions on how they wanted to spend their time on a daily basis. This included giving them three pieces of paper with written activities or choices on. The person would then use their own system for eliminating what they did not want to do. This could be time consuming, but staff patiently supported the person with the task. The person would then use pictures or a tablet computer to look at photographs of the activity. To aid them to make decisions they would use online videos. For example, to help the person choose what they wanted to watch at the cinema they would show them three different film trailers. Staff followed this guidance during the inspection and the person was able to make a clear choice about the film they wanted to watch.

The service had a proven track record of achieving outstanding outcomes for people. At this inspection CQC inspectors found the service had maintained and further improved outstanding features relating to person centred care and activities found at the last inspection in 2016. This demonstrated that the leadership and management was exceptional as this level of care and support had been sustained and improved on over this time.

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