The Old Orchard in Newark, Nottinghamshire, was rated outstanding for being responsive and well-led following an inspection by the Care Quality Commission (CQC), on 17 February 2019.
The safe, effective and caring elements of the CQC report scored Good.
The Old Orchard is a residential care home providing personal care and supporting people with a learning disability/ and or autism diagnosis.
The provider had an innovative approach to using technology. Each person had an electronic device to help them communicate, which were set up to meet their individual needs. One person did not like to share their device, but staff worked hard to develop trust. The person now used the device to take photos of their day, at the end of the day they would share the photos with staff. Staff would then use communication tools to reflect on these photos with the person. This type of communication allowed staff to gain a better understanding of the persons interests and preferred routines.
There was a strong ethos of encouraging communication at the service. This resulted in people being able to make choices. People were involved in meetings and encouraged to engage.
Extensive work had been completed to ensure that the planned meals were meeting everyone's individual preferences.