The White House Care Home in Hartburn, Cleveland, a residential care home for older people was rated outstanding for being effective, responsive and well-led following an inspection by the Care Quality Commission (CQC), 21 November 2019.
The safe and caring categories received a Good score from the CQC.
The CQC report highlighted that the service's partnership working with people and stakeholders to achieve good outcomes was exceptional. Learning and particularly good practice took place not just within the service, they were recognised by and shared with health and social care professionals. This made a significant difference to the lives of people living at the service, as well as those in the wider community.
White House made a real difference to people's lives through helping them to fulfil dreams. For example, one older person wished to race around a track in a supercar. Staff supported them to make this happen and the resident raised funds for a charity important to them.
A closed, private social media group had been created for people and their relatives, with consent having been sought. This provided opportunity to share news, events, as well as achievements and family members were able to leave comments.