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Westfields: A Testament to Empathetic and Innovative Care


Address: Westfield Road, Swaffham, Norfolk, PE37 7HE

Westfields in Swaffham, Norfolk, is distinguished for its outstanding service in providing effective and caring support for older people. The Care Quality Commission (CQC) report highlights the home's exceptional approach to delivering kindness and compassion.

CQC Rating

The CQC report celebrates Westfields for its pioneering approach in compassionate and empathetic care, marking it as a leader in elderly care services.

Structured Review: The staff team at Westfields is notably motivated, focusing on developing their skills to enhance residents' health and well-being. This dedication to professional development is integral to the home's ethos of providing excellent physical and mental care.

Westfields is characterized by its vibrant, happy, and thriving atmosphere. The culture at the home is rooted in fun and mutual respect, valuing the contributions of both residents and staff. The management team plays a crucial role in fostering this environment, encouraging involvement and feedback at every opportunity.

Personalized and dignified care is a hallmark of the service at Westfields. The home recognizes the individuality of each resident, tailoring care and support to meet their unique needs. Respect for privacy and dignity is central, alongside a commitment to creative engagement and stimulation.

The management systems at Westfields are effective in safeguarding residents and promoting their well-being. An active approach to incorporating feedback from residents, relatives, and staff underscores the home's emphasis on continual improvement and adherence to best practices.


In conclusion, Westfields sets a high standard in elderly care, exemplifying excellence with a focus on personalized, empathetic care. The home's commitment to creating a vibrant, respectful culture and its effective management strategies make it a leader in the sector.

Comment from Fulcrum Care Senior Consultant

"Westfields' outstanding service, as highlighted by the CQC, showcases its commitment to empathetic and innovative care. At Fulcrum Care, we are impressed by their dedication to empowering staff and residents, fostering a vibrant culture, and maintaining high standards in management and safeguarding. Westfields is a leader in elderly care, setting a benchmark for excellence in personalized and compassionate care."

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