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Willowbank: A Home Where Compassion and Care Shine

Introduction and Service Overview

Willowbank Residential Home Limited, situated in Hadfield, Derbyshire, provides exceptional care for up to 18 older adults, including those living with dementia. This inspection, conducted unannounced on June 7, 2018, showcases its commitment to creating a nurturing and responsive environment.

CQC Ratings

Willowbank Residential Home received an 'Outstanding' rating in the caring and responsive categories and 'Good' in safety, effectiveness, and leadership. These ratings reflect the home's dedication to providing top-quality care and a supportive environment for its residents.

Care Quality and Resident Experience

Willowbank is known for providing sensitive, compassionate care. Staff are quick to respond to residents' needs, adapting their approach to meet diverse requirements and encouraging independence. The home fosters a culture of respect and dignity, with each resident's personal history and preferences deeply understood and integrated into their care.

Environment and Activities

The home offers a comfortable, clean, and odor-free environment with three communal areas and an accessible garden. The arrangement of spaces ensures residents can enjoy social interactions or peaceful solitude. A variety of activities and social events are planned, reflecting the residents' interests and promoting mental and physical well-being.

Safety and Health Management

Safety at Willowbank is paramount. Effective infection control, safe medication management, and a robust approach to safeguarding ensure a secure environment. Staff are well-trained and knowledgeable, underpinning the home's dedication to the residents' health and safety.

Leadership and Community Links

The leadership at Willowbank is outstanding, demonstrating a commitment to continual improvement and high-quality care. The management and staff work closely with community resources and professionals, ensuring comprehensive support for the residents. Their innovative approaches, like telehealth and emergency triage, exemplify their forward-thinking attitude.


Willowbank Residential Home stands as a beacon of excellence in elderly care, distinguished by its compassionate staff, innovative care practices, and a homely atmosphere. Its outstanding care, attentiveness to individual needs, and strong community connections make it an ideal home for older adults seeking a caring and respectful environment.

Comment from Fulcrum Care Senior Consultant

"Willowbank Residential Home's outstanding ratings and commitment to compassionate care set a commendable standard. Fulcrum Care

admires their dedication and is ready to support other care homes in achieving similar excellence.

To explore how Fulcrum Care can contribute to your care home's journey, visit our website: []("

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