Updated: Nov 11, 2019
Amberwood House in Ferndown, Dorset, is the fifth Colten Care home to be declared outstanding.
Resident, Jim Smith said, “I am as happy now as I was on the day, I moved in more than a year ago. I have no complaints but 100,000 thank-yous. The staff here respect you and each other. If you’ve got care, food and friendship then you are in business – and here we have it all.”
In their report on Amberwood House, CQC inspectors rated the home outstanding in the effective and well-led categories and good for safe, caring and responsive.
Inspectors highlighted that the kitchen had been awarded five-star food standards rating and staff had received food hygiene training.
They met with the chef who told them that there was a four-weekly menu which was reviewed seasonally.The chef spoke to the inspectors about residents’dietary requirements, including what they liked and disliked.
Everyday care staff spoke to residents about meal choices and carried round a visual menu to aid choice. Alternative options were always availablefor when people don’t like the meals available.
One resident who responds differently to staff had gained eight kilograms of weight in six months following staff developing a consistent approach.
A 'Night Owl' menu was on display that offered people hot or cold food at any time ensuring food was available even when the chef was not in the home. This initiative was started following feedback from residents.
All feedback indicated that Amberwood House was extremely well-led.
A resident told the CQC, "I do know the manager and can talk to her any time.”
Staff comments included, "The registered manager is really good at everything. If there is someone who needs help, she is always there.”
A health professional said, "I would say the management is really good. Organised and friendly.”
Manager Heather Lawrence who is a newcomer to the team commented, “I am privileged to have taken over the running of an outstanding home.”