Appleby House Care Home, Epsom

Updated: Nov 11, 2019

A Care home which supports people over the age of 65 with learning disabilities, dementia, mental health conditions and physical disabilitieshas been judged as outstanding by the Care Quality Commission.




CQC inspectors visited Appleby House in Epsom, Surrey, 25 April 2019 and rated it as outstanding in the effective, caring, responsive and well-led categories and good for being safe.


The physical environment was continuously being reviewed and improved in line with best practice dementia guidance. Appleby House had embraced the 'Butterfly Model' and created an environment that was vibrant and engaging for people living with dementia. Great thought had been afforded to the layout of the service.


One relative said, "I cannot believe the home accommodates 75 people, it's so well arranged that it never feels crowded."


The CQC report highlighted that they could feel love and warmth towards residents as they walked through the door.


As one relative described, "There's so much love and affection both between people, staff and visitors. They ooze kindness and it follows everywhere."


Everyone that inspectors spoke to referred to the ‘Appleby Family.’


One residentsaid that, "The staff are wonderful here. They're kind and most importantly they're fun. They surprised me with a choir that came in to sing for my birthday last year, I was so surprised and happy that they did that for me."


Appleby House had a key and sustained role in the local community and continued to build links with local groups and networks that benefited the whole area. Appleby House was well-known within the community and regularly opened its doors to share their stories and successes with members of the public.


Last summer the service held an open-air concert in the garden which was well attended by friends and neighbours.


One relative spoke to CQC inspectors about the event, "It was brilliant. The carers were dancing with residents. It was the best Sunday afternoon I have ever had."


It was made clear in the report that Appleby House had an excellent reputation within the local community and was widely recognised for the high-quality dementia care provided. The registered manager had been awarded 'Registered Manager of the Year' for 2018.



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