Arden House Nursing Home in Kings Langley, Hertfordshire, was rated outstanding for being caring and responsive following an inspection by the Care Quality Commission (CQC), 28 August, 23 July & 1 August 2019.
It achieved the score of good for the safe, effective and well-led categories.
Arden House is a nursing home registered to provide personal and nursing care for to up to 18 people over the age of 65.
There was an exceptionally strong and visible person-centred culture with staff going out of their way to ensure residents were treated and respected as individuals. Staff demonstrated they cared passionately about people being involved in everyday activities to ensure they were kept active and were not socially isolated. Everybody's contribution was valued and celebrated, and people were praised in a respectful way.
Almost the entire staff team had worked for many years at the service. This provided people with a team of care staff who knew their every need and wish.
One nurse said "I love this place and would not want to work anywhere else. I miss the people and my colleagues when I am not at work."
A recently bereaved family member told CQC inspectors they had visited their loved one and shortly after they left the home their family member became very unwell and not expected to recover. The nurse in charge ran after them and asked them to return to the service so they could be with their loved one at the end of their life.
It was clear staff were extremely dedicated and passionate about people and their wishes.