Belong Wigan Care Village in Greater Manchester, providing care to adults over 65 yearswith physical disabilities and dementia, has been rated overall outstanding by the Care Quality Commission.
It was rated outstanding in the effective, caring, responsive and well-led aspects of the report, and the safe element received a score of good, after the inspectionon 18 and 20 December 2018.
People had maximum choice and control of their lives and staff supported them in the least restrictive way possible.CQC inspectors identified that staff viewed admission into care as an opportunity to meet new people and try new experiences, and not as a barrier to participation.
Staff went above and beyond in their care. All the people that inspectors spoke with commended the exceptional quality of the care they received.
One resident said, "I don't want to go – if I was dissatisfied, I would go. The care is second to none.”
A visiting relative remarked, "It's always a pleasure to come here; it's such a great place."
Activities and stimulation were central to people's stay at the Belong Wigan Care Village and staff sought creative ways to maximise autonomy.Constructive and innovative use of available equipment and use of adequate space in a stimulating and responsive environment had led to remarkable success.
People spoke passionately and positively about the quality of care and support delivered. Comments made to the CQC include, "I am happy here, very happy. I came for a week and have never left."
Prior to the visit the CQC contacted the local authority to seek their views on the service. They told inspectors that they had no concerns, that the service was open and transparent, and always welcoming.