Updated: Nov 19, 2019
Blackwell Care Centre, a care home that provides personal care for up to 49 people, some of whom are living with dementia receives overall outstanding by the Care Quality Commission.
It was rated outstanding in the responsive and well-led aspects of the report, and the safe, effective and caring elements received a score of good, after the inspection, 5 December 2018.
The CQC report highlighted that staff showed exceptional care and compassion when caring for people at the end of their lives. Every effort was made to grant people their last wishes. For example, one person had become estranged from a family member. The provider managed to find their relative and made contact to enable the person to make peace, so they could say their goodbyes.
The provider had achievement the Derbyshire End of Life Quality Award (DELQA), as this was a fantastic achievement, they developed a feature in the gardenfor those people who had passed.
An artist was commissioned who provided artwork reflecting 3D objects. For example, a sweet shop a post box and telephone box. A tree was also planted. Relatives from previous people who had used the service were invited to the opening. They were given a charm to place on the tree and there was a balloon launch. People told us they had enjoyed the garden, which had seating and was a pleasant place to be.
CQC inspectors also highlighted that residents and relatives were empowered to help run and improve the service. There was a consistent approach to ensure everyone could contribute to the development of the home and the improvements for people. For example, when reviews were held, in addition to the person, relevant family and professionals were involved to ensure all aspects of the person care and wellbeing was considered. Following any changes, the staff were informed, and the care plans updated.