Spencer Grove Care Home in Belper, Derbyshire, was rated outstanding for being effective and well-led caring and responsive following an inspection by the Care Quality Commission (CQC), on 4 & 13 November 2020.
The safe, caring and responsive categories received a score of Good.
Spencer Grove is a care home providing personal and nursing care to people aged 65 and over.
Spencer Grove has sustained exemplary standards of practice met the criteria for the local authorities end of life care award for six years in a row. The home also consistently received the local authority quality premium. This is a payment given to care home who meet the quality standards set by the local authority.
Appropriate care and support was provided to people as they entered the final stage of their lives. One relative said, "End of life care was exceptional. Staff were coming in on their days off. If it could be good, it was as good as it could be. The staff support and affection for us all has been exceptional and ongoing."
Another family member told us, "They went through everything with me. They do that every time the doctor comes. I don't need to ask, they tell me."
Spencer Grove had a bed commissioned by the local Continuing Care Group (CCG) specifically for people who required end of life care. People accessing this service received daily support from a specific professional team as well as the nursing and care team at the home.