Updated: Nov 12, 2019
Fremington Manor Nursing and Residential Home rated Outstanding
The Fremington Manor Nursing and Residential Home close in Barnstaple, Devon has been awarded outstanding by Care Quality Commission inspectors.
Fremington Manor Nursing and Residential Home accommodates a maximum of 60 people. People's conditions varied, but the service placed a strong emphasis on end of life care and working collaboratively with local palliative care services.
The CQC awarded Fremington outstanding in two out of five categories; responsive and well-led and good for safe, effective and caring following the inspection, 9 & 10 April 2019.
There was exceptional commitment to meeting people's diverse beliefs and choices, however those choices challenged medical best practice. This approach meant people received the service they wanted and eventually, a peaceful death.
A significant amount of people who used the service were admitted receiving end of life care. Staff worked closely with community health care professionals.
A specialist palliative care nurse said, "All patientshave a peaceful death and there is compassionate care, including for the families. There is emotional support. The whole team is involved and supportive of the families. They have a deep commitment to palliative patients. Staff have the knowledge and have the skills. The staff are open to what is important to the person. The care assistants are second to none and they have the ability to communicate where patients are at. They put the patients first. There is nothing too much for them. They are attentive."
The provider and registered manager were passionate about achieving high standards. There were clear visions and values, which informed how the service was managed.
The service was very well-led because people were at the heart of what the service did and staff were valued, and fully supported and residents told inspectors that they were happy, or very happy, with the service.