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Gloucestershire House Care Home with Nursing Physical Disabilities, Cheltenham

Gloucestershire House Care Home with Nursing Physical Disabilities in Cheltenham.

Gloucestershire was rated outstanding for being responsive and well-led following an inspection by the Care Quality Commission (CQC), 13, 17, 19 & 20 December 2019.

It achieved the score of Good for the safe effective and caring categories.

Gloucestershire House is a care home that provides nursing and residential care and support to people living with learning and physical disabilities.

The CQC report highlighted that meaningful activities formed part of the day to day life at Gloucestershire House. Staff had an innovative approach to providing access to activities and events that kept people socially active. During the CQC inspection there was a vibrant, social atmosphere that was inclusive of everyone.

A member of staff said, "Some residents went to see Take That live in concert. For those unable to go to the concert we took them to a cinema that was showing a live stream of the event, so they felt included."

The CQC saw how some activities had been used by people to challenge perceptions of disability. Pictures of people enjoying trips to places such as a 'big wheel' had been taken with the person holding up a sign stating, '#actually I can' and had been shared on social media to create positivity around disability.

A resident said, "The activities and the chance to engage with people is really good. It has re-invigorated me."

A relative said, "The home has a generous number of wheelchair accessible vehicles together with a number of local taxi companies providing accessible services. The availability of adequate transport for service users is a vital aspect of promoting their independence and mental wellbeing.”

The provider's vision and values were based around mutual respect, promoting independence and treating people with dignity. Feedback from people and professionals was exceptionally positive. Feedback indicated that this was a service which stood out as an example of best practice.

A person's relative told CQC inspectors, "The whole team appear to be committed to improving the quality of life for all residents. My brother and I agree that he is truly in the best possible place available to deal with his high level of physical care. The peace of mind that we, as a family have gained since he has lived at Gloucestershire House has been immeasurable."

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