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Jane Percy House, Cramlington

Jane Percy House in Cramlington, Northumberland, was rated outstanding for being caring, and well-led following an inspection by the Care Quality Commission (CQC), on 10 & 12 March 2020.

It scored Good for the safe, effective and responsive elements of the CQC report.

Jane Percy House is a residential care home providing personal and nursing care to 24 people.

Staff were exceptional at helping people express their views with confidence. People were in control and made decisions about their care and support, recruitment and the environment in which they lived.

One person said, "I'm very independent and tell staff what I want, and if I want it changed, I wrote my own care plan. We are valued, part of a family, it's a real community."

Staff used creative and inclusive ways to communicate with people. One person used a very individual way of communicating by signs which staff had taken time to learn. Innovative assistive technology was used to make sure they were involved, and their voice could be heard. People's decisions were fully acknowledged and respected by all staff.

Everyone worked to an ethos of inclusivity and empowerment. People were at the heart of decision making and everyone worked together to promote individualised support.

Residents were encouraged to have aspirations and were supported to achieve exceptional outcomes. This included enabling and empowering people who had been immobile and completely socially isolated to live independent, sociable lives. People were supported to develop the confidence to achieve their goals, to find work and to move to more independent living.

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