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Kingfishers, New Milton

Kingfishers in New Milton, Hampshire, was rated outstanding for being responsive and well-led following an inspection by the Care Quality Commission (CQC), on 17 & 18 December 2019.

The safe, caring and effective categories received a score of Good.

Kingfishers is a residential care home providing personal and nursing care to people aged 18 and over.

People received outstanding person-centred care and were supported to follow their interests and make choices about how they spent their time. One person said, "I have been here eight years now and I find it very pleasant here. I like to sit in the lounge during the day and enjoy the activities." Another person said, "There are a lot of things to do here, but I do love reading and there's a good selection of books in the lounge."

The service recognised and responded to people's needs for social interaction and mental stimulation and many activities took place on a daily basis. A comprehensive activities plan was displayed around the home showing up to five activities planned for each day including weekends.

All the people and their relatives that CQC inspectors spoke to feel the service was extremely well led. One relative said, "It's a good place and most residents seem content here, it's a big thing when people leave their homes behind to come into a care home but here there is a very positive atmosphere." Another relative said, "I used to visit care homes with my job, and I would say this place is excellent".

And professionals thought the service provided outstanding care. One professional said, "The home has a strong governance process." Another professional said, "Residents are maintained in health and resident's quality of life improved."

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