Kingly Terrace in Rushden, Northamptonshire, a residential home for adults with providing personal care for people that require support with varied and complex needs primarily arising from an acquired brain injury and, or, neurological disability disabilities was rated outstanding for being responsive and well-led following an inspection by the Care Quality Commission (CQC), 27 November & 1 December 2017.
It achieved the score of good for the safe, effective and caring categories.
The CQC report highlighted that staff worked proactively in partnership with people and their families so that they were fully consulted, empowered, listened to and valued. Innovative ideas for improving people's experiences were illustrated by the effort made to find 'solutions' to fixated behaviours that adversely affect people's well-being. An example of this was one person's inability to regulate their intake of food and drink to such an extent that it had serious implications for their health.
Research was undertaken into ways of how this person's continual drive to eat and drink could be managed in the least restrictive and empowering way so the individual could take control of their behaviour. Important factors such as the person's personality, cognitive ability and their desire for autonomy led to a 'token' based solution devised in partnership with the person, their family and with staff.
The trial was rated a huge success.
The provider had a track record of being an excellent role model for the Occupational Therapists (OTs) working at Kingly Terrace and members of COT - NPSS (College of Occupational Therapists Neurological Practice Specialist Section). The provider had membership of and participated in the United Kingdom Acquired Brain Injury Forum (UKABIF), the East Midlands Acquired Brain Injury Forum, as well as the Nottingham Brain Injury Specialist Interest Group. The benefits arising from these memberships enabled staff working at Kingly Terrace to be kept informed about developments in best practice they were able to utilise when caring for and supporting people with acquired brain injury and associated neurological conditions.
Staff at Kingly Terrace also received copies of the Caring UK magazine, the Neurological Rehabilitation Times, Progress in Neurology and Psychiatry Magazine.