The Marigold Nursing Home, in Sunderland, Tyne And Wear was judged to be outstanding by the Care Quality Commission following visits,26 & 28 November 2019.
Marigold Nursing Home cares for up to 34 some of whom have nursing needs and/or may be living with dementia.
Marigold was rated outstanding in the caring and well-led categories and good for the safe, effective and responsive elements.
Throughout the CQC report inspectors highlighted the excellent management of the home that had been recognised in a Healthwatch visit with the award of a star award. Healthwatch is an independent consumer champion that gathers and represents the views of the public about health and social care services in England.
The registered manager was motivated and passionate about making sure people received the best care possible. They demonstrated strong leadership skills, empowering staff through education, reflection, encouragement and praise.
The service had a warm friendly atmosphere. Staff were kind, considerate and displayed genuine affection to people. The CQC observed many warm and friendly interactions between staff and people living at the service. Staff clearly knew residents well and showed genuine warmth and affection when supporting them. They were motivated to follow the provider's values and ensured people had 'an enhanced, meaningful and purposeful lifestyle.'