South Chowdene in Gateshead, Tyne and Wear, was rated outstanding for being responsive and well-led following an inspection by the Care Quality Commission (CQC), on 18 November 2019.
The caring, safe and effective categories received a score of Good.
South Chowdene is a residential care home providing nursing and personal care to up to 42 people aged 65 and over.
The service excelled at developing an inclusive ethos and culture, so people felt able to speak openly and discuss their needs in a supportive way. This had evolved through partnerships with local groups so that people felt empowered to speak up about their individual circumstances.
Equality and diversity issues were explored with sensitivity during initial assessments. One person commented, "They look after me and everyone is very nice. I`m involved in my care plan, but that was a few months ago so is probably due a review soon."
The home held an all-inclusive community event in parallel with the Newcastle Pride Festival. People and visitors participated in rainbow cake decorating and banner making to encourage group interaction and discussion. Kate Cummin, he registered manager said, "Bringing staff and members of the community together to make a difference to our existing and prospective residents is what this event is all about."
People were at the heart of the care provided at the home, which meant they received personalised care. Resident's and relative's comments reflected this approach. One relative said, "All the residents are treated as a person. The level of care is outstanding, not just good. It's like a true family here."