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Melrose Care Home, Worthing

Updated: Nov 13, 2019

A Worthing care home is celebrating an outstanding result in its recent care inspection.

Melrose Care Home, in Worthing, has been given outstanding rating, in its most recent inspection by the Care Quality Commission (CQC), an improvement from good at the last inspection.

The Melrose Care Home was rated as outstanding in the categories of care, responsiveness and leadership, and as good for safety and effectiveness, following the CQC inspection, 27 March 2019.

The report highlighted that Melrose had thought innovatively about supporting people's wellbeing and introduced a 'happiness strategy' to monitor and improve people's happiness. This identified how people were feeling and how staff practice impacts on the person's mood.

When the provider introduced the new electronic care system, they asked the developers to include a well-being monitor in the form of 'emoji faces' to monitor happiness, by making it easy for people to use.

Staff logged the impact of their care and support on the well-being and happiness of each resident.

If the person was sad, staff asked how they could support them to improve their day.

This innovation enabled people and staff to have more honest conversations about wellbeing, feelings and mood. This has led to people making requests to improve their happiness such as, running film clubs at weekends.

Residents were involved in planning the activities.

One relative told the CQC that, "The activities are designed around what people want rather than what the care home thinks they might want. They discuss these things at residents' meetings, and they make their wishes known."

Since the last inspection, the registered manager had won a 'Registered Managers Award' presented by the West Sussex Care Accolades. Award recipients included people who go above and beyond in their work by planning activities for their residents and providing the best level of care possible.

The care home provides nursing care and support for up to 26 elderly people with long term health issues.

The home’s managing directorLouise Bruce said, “We are delighted, because it’s recognition for the team who work so hard – we’re all working so hard to make the lives better for our residents.”

“We keep working to improve further, which we don’t find that difficult with a person-centred approach.

“We just keep asking them what they want us to do and we make sure we listen to their wishes. We’re constantly looking to how we can improve and regularly hold management meetings to talk about areas where we can do better.”

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