Netley Court in Southampton, Hampshire, providing accommodation, nursing and personal care to people, was rated outstanding for being caring and well-led following an inspection by the Care Quality Commission (CQC), 6,7 & 8 January 2020.
The safe, effective, and responsive categories achieved the CQC Good rating.
Netley Court is a residential care home providing personal care to people aged 65 and over.
Staff spoke fondly about residents and went over and above their duties to provide a fulfilling experience for them. A staff member said, "Me and my colleague come in on our day off and take some of them out for the day. We take them out on the minibus with the activity person."
Another staff member was overheard speaking to a resident about their forthcoming wedding. The staff member invited them to come to their wedding and a colleague who was also going to the wedding later took the person to the wedding. The imp person was positive in that they enjoyed the day and spoke about it for several weeks afterwards.
Management were keen to develop the service further and had a firm belief in the upgrades that they had planned to the accommodation would have a positive impact on people.
They would have additional outside space on the new terrace, a conservatory to sit in to enjoy views of the river, a private dining area that would be booked to accommodate resident and their families and a new bar for social occasions.