Prince Michael of Kent Court, Watford

Prince Michael of Kent Court in Watford, Hertfordshire is rated outstanding by the Care Quality Commission in their most recent inspection.

The inspection that took place between 29 & 31 August 2019 rated Prince Michael of Kent Court outstanding in the effective, responsive and well-led categories and good for safe and caring.

Prince Michael of Kent Court provides accommodation for persons who require nursing or personal care over the age of 65, some are living with dementia.

CQC inspectors observed that Prince Michael of Kent Court uses a computer software system to assess and plan the care needs of people who lived at the home. This system supported a person-centred approach which enabled individualised personalised care plans to be developed and delivered to people and kept under regular review. Each person's care needs were specifically detailed to ensure that staff knew exactly how they needed to be supported.

One resident said, "The staff know every aspect of my care and that's very important to me."

People who lived at Prince Michael of Kent Court experienced a level of support that was exceptionally high and diverse which meant that everyone at the home lived very full and meaningful lives. Residents said that staff treated them as individuals and were flexible in meeting their changing needs.

A professional involved with the service said, "This service is one that I rate very highly and would have no hesitation in placing any client there."

The CQC also highlighted that the service was very well managed. There was clear and effective leadership at the service with staff having well defined roles and responsibilities. The management was open and transparent and was driven by the wishes of people they supported. The registered manager had introduced numerous innovative systems and processes which helped the service to operate in a very productive way. There were systems in place to monitor and manage the overall quality of the service and this included getting regular feedback from the people who used the service.