Ridley Park in Blyth, Northumberland, was rated outstanding for being caring, responsive and well-led following an inspection by the Care Quality Commission (CQC), on 25 & 27 February 2020.
The safe and effective categories received a score of Good.
Ridley Park is a care home providing nursing and personal care for people with a range of healthcare needs.
People were extremely well-cared for. Staff had an extensive knowledge of people and their preferences. There were multiple examples of staff going the extra mile. A relative said, "In the settling in period the staff have been outstanding in their approach; they have been unfailingly patient, encouraging, friendly and helpful in all respects."
The staff team at Ridley Park was well-established, most had worked at the service for many years. The whole team were exceedingly enthusiastic and passionate about the service they provided. Staff were immensely proud to work at Ridley Park and were highly skilled and motivated. A relative said "It is our genuine family reflection of what is a fantastic care home in every respect; we cannot fault Ridley Park at all.”
A staff member said, "I can honestly say that Ridley Park is a fantastic place to work and I have never had a better working experience."
Residents and staff were involved in a variety of community projects that valued people's contributions and local identity. Including charities, young people organisations and the local coast guard. A staff member said, "The coast guard visits the home regularly in full uniform which is particularly important for one person." A local charity who supported local volunteers to help improve the lives of older people in care homes, regularly visited and provided a range of activities for people, including crafts or trips out.
People were at the heart of the service and led by example to create an ethos which was incredibly caring and supportive to people and staff.
CQC inspectors received many compliments about the exceptional caring culture of the service. One person said, "The manager here is really lovely. You see her about asking people if they are okay. She was very good when I moved in and reassured me and my family. They (staff) fussed around and made sure I was welcomed. Helped introduce me to others and I have made friends because of them."
A healthcare professional said, "Overall there is a strong leadership and support which is disseminated to the staff which provides a well-motivated caring team."