Rose Lodge Exmouth in Devon, providing dementia care to adults with dementia, mental health conditions and people whose rights have been restricted under the Mental Health Act, has been rated overall outstanding by the Care Quality Commission.
It was rated outstanding in the effective, caring and responsive aspects of the report, and the safe and well-led elements received a score of good, after the inspections, 0n 14 & 20 December 2018.
The CQC found that the service was outstanding in providing effective support. The internal and external environment was designed using best practice guidance for dementia care. This enabled people to maintain their independence and help them make choices.
People were respected and valued as individuals. There was a strong, visible and person-centred culture and staff had built positive relationships with people. Without exception, people, their relatives and professionals that CQC inspectors spoke to said that staff were extremely kind and compassionate. Comments from people using the service included, "I can say I like each and every one of them. They do so much for us. They are very good and work very hard" and "The staff are kind and friendly. We often have a good laugh.”
The service was outstanding in providing responsive support. There was an exceptional 'Active Living Programme' meaning people were well occupied and stimulated. People were supported to pursue their hobbies and explore new experiences and music, singing and dancing featured as part of people's daily life.