Following a recent inspection, 22 March 2019 by the Care Quality Commission, Rosedene Residential Care Limited in Margate, Kent has been awarded outstanding.
The care home provides residential nursing and personal care for adults over the age of 65.
In the categories of effective and caring Rosedene was awarded outstanding, and the safe, responsive and well-led elements were given good.
The CQC report highlighted that staff used innovative ways to assess people's needs and wishes to ensure they obtained quality information. They played quiz games with residents on a monthly basis and asked them questions about their lives, experiences, preferences and wishes. This information was used to make sure staff always had up to date information about people's preferences and to identify any changes in resident’s memory.
When assessments had a negative impact on people's mood, staff worked with professionals to obtain the information they required. One resident's needs had been assessed in their favourite coffee shop. Staff sat and chatted to the person while the assessor sat a little way away and listened. The person had a positive experience of visiting their favourite coffee shop and the professional obtained the information they required to assess the person's needs and plan their care.
The CQC also highlighted that residents were truly respected and valued as individuals. Staff told inspectors about people's lifetime achievementsand valued them as members of the household with lots to share.
A resident said, "Nothing is too much trouble for the staff."
And another person said, "The staff bend over backwards to help.”
It was clear that staff felt privileged to spend time with people and learn from them.