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Rossall, Fleetwood

Rossall in Fleetwood, Lancashire, a nursing home for adults with complex needs, was rated outstanding for being safe, effective, caring, responsive and well-led following an inspection by the Care Quality Commission (CQC).

The inspection took place on the 20 November 2019.

The CQC report highlighted that residents were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. The policies and systems in the service supported this practice. A visiting professional stated, "The care records show an exemplary standard in the application of the Mental Capacity Act (2005)."

The provider continued to have exceptionally high staffing levels and skill mixes to maximise people's safety and opportunity to lead meaningful lives. A staff member stated, "I feel guilty when all I've done all day is take people for a walk, then to a show and then off to the cinema." The provider deployed additional personnel to provide one or two-to-one staff, before this was even funded, to comfort agitated or distressed individuals. Throughout each day 50 to 55 staff assisted 46 people, dependent on the number of external social activities and appointments.

A visiting professional commented, "The home is well staffed. We are always dealt with promptly and have a supporting member of staff to accompany us."

Rossall’s highly effective assessments reduced the risk of failed placements. A visiting professional said they struggled to place a person with complex needs until Rossall got involved and planned a detailed admission. They added, "Rossall is a resource that justifies its costs with its exemplary service and care for those with challenging needs." The provider achieved this by arranging several pre-admission multidisciplinary meetings, involving relatives, focused on understanding the person's preferences and background. They carefully checked their high standards would attain the best outcome for people. Another professional said, "It's the amazing level of sensitivity that makes all the difference." Because of this process, staff settled people in very quickly and there were no failed placements over the past year.

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