Updated: Nov 14, 2019
The Red House in Ashtead, Surrey, has been rated as outstanding, following inspections by the Care Quality Commission.
The Red House is a privately owned and managed establishment accommodating a maximum of 26 older people living with dementia or physical disabilities.
The inspection took place on 15 January 2019.
It was awarded outstanding for being caring, responsive and well-led and good for the safe and effective aspects of the report.
The CQC report highlighted that caring and providing a family feel was at the core what The Red House staff did. They were consistently told that staff were extremely caring, kind, attentive and dedicated in their approach, which was evident throughout the inspection.
Valsamma Mathew, registered manager said, "By supporting relatives and friends of our residents, we not only support our residents but also foster friendship and feeling of community, thus eliminating the biggest evil of modern times – loneliness."
Ensuring resident's needs were responded to was everyone's responsibility, not just the care staff. A health care professional who thought the service gave an outstanding level of care said, "My reasons for the score of outstanding in addition to what I've already said, is the wonderful work done by the non-health professionals there. The chef, housekeeper, handy man and the social entertainment are excellent.”
Residents stated that the service was well-led, and they were happy with the management. Comments made to CQC inspectors included, "Anything is acted on very quickly,communication is very good, and the staff do a really good job,” and "I would give them ten out of ten every time."