West Hall Care Home, West Byfleet

The Care Quality Commission has yet again found West Hallto be Outstanding.


Inspectors rated the care home in West Byfleet, in Surrey as Outstanding for being caring, responsive and well-led and good for being safe and effective, following the 18 April 2019 inspection.


West Hall is a care home for the over 65s, some of whom are living with dementia.

Deborah Ivanova, Deputy Chief Inspector of Adult Social Care, said, “It is wonderful to see that people living at West Hall were continuing to receive exceptional care with services developed and tailored to their needs and at the same time promoting independence and engagement with the community.”


“Staff spent time building meaningful and valued relationships while treating people with compassion, kindness and respect.”


“It was clear throughout the inspection, that the staff took pride in their work and went the extra mile for the people they supported. Not only have they kept to a level of excellence, but they have taken our report to heart and tried to explore what else they could do to improve the care they offer their clients. I would like to congratulate the service on attaining an overall rating of outstanding again.”


The report highlightsthat staff were motivated to offer care that was kind, observant and responsive. Inspectors saw one person, who was engaged in an activity with a staff member, pick up a paint pot thinking it was a drink. The staff member noticed too and immediately asked a colleague to provide some refreshments for everyone.


Staff were flexible and responsive to people's individual needs and preferences, by finding creative ways to enable people to live as full a life as possible.


A resident liked running and a staff member went running with them. Another decided that they would like to go shopping and they were supported to do this. A third person wanted to go swimming each day and in conjunction with their family member's staff had organised transport to the local leisure centre to enable them to do this.


The resident said, "Swimming is my life."


A staff member mentioned that, "The manager is really good at getting resources like the Active Minds (activities to improve the quality of life for people living with dementia) stuff."



©2019 by Outstanding Care Homes