Wiltshire Heights Care Home in Bradford on Avon, Wiltshire has been rated outstanding by the Care Quality Commission (CQC).
Inspectors visited 23 & 24 January 2019 and rated the Wiltshire Heights Care Home as outstanding in two areas, the caring and responsive aspects of the report, and good for the safe, effective and well-led elements.
Wiltshire Heights is a care home which provides accommodation and nursing care for up to 63 older people, including people living with dementia.
The CQC report highlighted that residents and their families received extremely sensitive and compassionate support at emotionally difficult times. Inspectors received highly appreciative communications from two relatives whose family members had appropriately 'journeyed through' the care home as their needs had increased to end of life care.
During the inspection, residents were making bird feeders, as part of the National Bird Watch survey that was taking place. The leisure and wellness coordinator explained that the feeders would be hung in the garden and that people could view these from the dining areas. They said that people could then count and name the types of birds observed and take part in the national survey.
People were also encouraged to be involved in everyday life activities with staff if they wanted to, i.e. helping with laundry tasks, using a carpet sweeper in their room and laying the lunch table.