Casa Mia Care Home gets awarded outstanding in two key areas, by the Care Quality Commission (CQC).
Outstanding ratings were given in the caring and responsiveaspects of the report and the safe, effective and well-led aspects were rated good.
The routine inspection took place on 11 June 2019, at the home in Kidderminster, Worcestershire.
Cherry Holt Care Home provides nursing, personal care and accommodation to up to 52 older people. There were 51 people living at the service at the time of the CQC inspection.
Casa Mia Care Homecares for adults with dementia, mental health conditions, substance misuse problems and physical disabilities.
The CQC identified that the inclusive ethos demonstrated by the staff was evidenced by a person who had recently moved in. The person had initially been unable to express their needs and was experiencing heightened anxiety, due to their previous life experiences. Staff developed a unique strategy, so the person was empowered to be open about their needs. Consequently, the person had successfully settled into the home and was enjoying a non- institutionalised lifestyle for the first time.
The resident said, "I love the staff and am very happy." It was evident the person had developed close bonds with the staff and addressed staff in terms of affection which reflected how trusting the relationships now were.
One staff member said, "All they needed was love and attention, so they knew they were important and respected as a person."
To reduce anxieties, the provider employed a phycologist who worked with each person to develop an interactive way to identify their feelings. This included a life-sized outline of the person who then marked the areas of the body where they felt their anxiety started. This was then used to produce a smaller scale care plans, which expanded to include any professional support people wanted. Residents were then assisted by staff, who understood each individual person, and the exact action required to minimise their distress. This enabled people to recover as quickly as possible.
Staff explained this had reduced the need for hospital admissions.
