The team of Stanfield Nursing Home in Worcester excited that the Care Quality Commission rated it outstanding.
A member of staff said, "I am over the moon with this news. I am very proud to be part of the Stanfield team. Everybody tries very hard to get it right for the residents and their supporters. It is an accolade to receive such feedback from CQC. But the most rewarding aspect of my work is our residents’ feedback which can be as little as a smile."
Stanfield was rated outstanding for responsive and well-led and good for the safe, effective and caring categories, following the CQC inspection, 14 February 2019.
Inspectors highlighted that staff were extremely responsive towards end of life care. Staff were unwavering in their belief that end of life care was about valuing the rest of people's lives and ensuring every effort was made so people felt valued. Each staff member spoke with a huge sense of compassion in achieving what was necessary for each person.
Staff told inspectors that the high staffing numbers enabled them to spend time with people and their families in order to understand and fulfil each person's end of life wishes.
Staff knew their role was pivotal in ensuring a person had a restful end to their life andspoke with conviction about how they ensured people and those close to them felt valued and loved within the home.
Staff received bespoke training on end of life care that changed their way of thinking and were grateful to have had the training and review their own practices and values.
Stanfield’s vision of person-centred care included being overstaffed so that staff had plenty of time to spend with residents. As a result, staff worked flexibly around people's changing needs and knew them well.
Richard White, the Nominated Individual, said, "I am excited by the report and so proud of the entire Stanfield team. The staff’s compassion and hard work is key to the well-being of our residents and their supporters. It is our joint aim that people are at the heart of the service, indeed. The rating of "outstanding" overall by CQC is an inspiration to all to keep on trying and to improve – because there is no room bigger than the room for improvement."
The Stanfield Nursing Home is now planning a celebration of the achievement.